Your Privacy Is Our Responsibility

Introduction & Scope of Application

88ami is a secure and reliable online gaming and betting platform. Protecting the privacy of our platform users is one of our primary responsibilities. This Privacy Policy ("Policy") applies to the 88ami website, mobile application, and all associated digital services.

This Policy describes how 88ami collects, stores, processes, and uses your personal information. By creating an account on our platform or using our services, you agree to the terms of this Policy.

This Policy should be read alongside our Terms & Conditions. If you do not agree with any part of this Policy, please refrain from using our services and contact our support team.

The Information We Collect

88ami collects only the information necessary to provide you with the best possible service. We may collect the following types of information:

2.1 Identity Information

• Full name and identifying details
• Date of birth (for age verification — minimum 21 years)
• National ID number or passport number (for identity verification)
• Address and location details

2.2 Contact Information

• Email address
• Mobile number (for verification of bKash, Nagad, Rocket, and Upay accounts)

2.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Activity Information

• Gaming history and activity logs
• Betting patterns and preferences
• Platform usage times and frequency
• Bonus and promotion usage records

2.5 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Login times and session data

How We Collect Information

88ami collects your information through various methods. Each method is transparent and carried out with the user's knowledge:

3.1 Information Provided Directly

When you open an account at 88ami, log in, make a deposit, withdraw funds, claim a bonus, or contact our support team, you provide information directly. This information is the most reliable as it comes straight from you.

3.2 Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes information gathered through cookies, log files, pixel tracking, and similar technologies.

3.3 Information Received from Third Parties

88ami uses approved third-party services for identity verification and financial transaction processing. In this process, payment gateways and verification service providers may share limited information with us.

Purpose of Using Information

88ami uses collected information only for the following legitimate purposes. Information is not used for any other purpose without the user's consent:

4.1 Account Management & Identity Verification

Information is used to create new accounts, verify age (for users aged 21 or older only), confirm identity, and maintain account security.

4.2 Financial Transaction Processing

Relevant information is used to process deposit and withdrawal requests, award bonuses, calculate VIP rewards, and maintain financial records. The minimum deposit at 88ami is ৳500 and the minimum withdrawal is ৳800.

4.3 Service Improvement & Personalisation

Information is analysed to improve the platform experience according to user preferences, display relevant games and offers, and raise the overall quality of service.

4.4 Customer Support

Our 24/7 live chat and email support team may view your account information to resolve your issues, respond to account-related questions, and assist with responsible gaming.

4.5 Fraud & Corruption Prevention

Technical and transaction data is analysed to detect suspicious activity, prevent money laundering, and protect against the creation of multiple accounts.

4.6 Marketing Communications

If you have consented to marketing communications, 88ami may inform you about new offers, bonuses, and promotions. You may withdraw this consent at any time.

Data Storage & Security

88ami follows industry-standard technologies and practices to ensure the security of your personal information.

5.1 Encryption & Security Technology

All data transmitted to our servers is protected by SSL encryption technology. Stored data is also kept using high-grade encryption methods to prevent unauthorised access.

5.2 Access Controls

Only those 88ami staff members who require access to fulfil their responsibilities can view your information. All staff are bound by strict confidentiality agreements and trained in data protection.

5.3 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, relevant information may be retained for a defined period to meet legal obligations, resolve financial disputes, and prevent fraud.

5.4 Response to a Data Breach

Should a data security breach occur for any reason, 88ami will promptly notify affected users and take necessary action. Our security team remains vigilant 24/7.

Sharing Information with Third Parties

88ami does not sell your personal information. However, limited information may be shared with third parties in specific circumstances to provide services:

6.1 Payment Providers

Relevant financial information is shared with the respective payment provider to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These providers follow their own privacy policies.

6.2 Identity Verification Services

The minimum necessary information is shared with approved verification services for age and identity checks. This is essential for the security of the platform and the protection of users.

6.3 Game Providers

Relevant session information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others to ensure fair play and manage the gaming experience.

6.4 Legal Obligations

Required information may be shared with the relevant authorities due to a court order, government directive, or legal obligation. Where possible, you will be informed in advance.

6.5 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant new entity. If such a change occurs, we will notify users in advance.

Cookies & Similar Technologies

The 88ami website and app use cookies and similar tracking technologies that improve platform functionality and help personalise your experience.

7.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. Without them, login, session management, and security features will not work properly. These cookies cannot be disabled.

7.2 Performance Cookies

These cookies assist with analytics and performance monitoring. They help us understand which pages are used most and where improvements are needed. These cookies generally collect anonymous data.

7.3 Personalisation Cookies

These cookies are used to remember your language preferences, theme, and other settings. They make each of your visits more convenient.

7.4 Cookie Management

You can disable non-essential cookies at any time through your browser settings. However, disabling cookies may limit some features of the platform.

Your Rights

You have a number of important rights over your personal information. 88ami respects these rights and provides the opportunity to exercise them as easily as possible:

8.1 Right of Access

You can find out at any time what information 88ami holds about you. You may request a copy of your stored information by contacting our support team at [email protected].

8.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete information in your profile. Keeping accurate information on record is also important for your own protection.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications or profiling purposes. You may opt out of such activities at any time.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format. To exercise this right, contact our support team.

Protection of Minors

88ami strictly follows an age-based protection policy. This platform is for users aged 21 and above only.

9.1 Age Verification Policy

88ami verifies age at the time of account creation. If someone opens an account by providing a false date of birth and this is later discovered, the account will be closed and the associated funds may be forfeited.

9.2 Prohibition on Collecting Minors' Information

88ami never knowingly collects or stores personal information of anyone under the age of 21. If we become aware that a minor's information has been collected by mistake, it is deleted immediately and the account is closed.

9.3 Information for Parents

If you believe a minor in your family has created an account on this platform, please notify us immediately at [email protected]. We will investigate promptly and take the necessary action. You can find more information on the Responsible Gaming page.

Policy Changes & Contact

10.1 Policy Updates

88ami may modify or update this privacy policy from time to time. For significant changes, we will notify users by email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

10.2 Interpretation of the Policy

If a dispute arises regarding the interpretation of any clause in this policy, 88ami's interpretation will be considered final. In the event of any inconsistency between the Bengali version and any other language version, the Bengali version will take precedence.

10.3 Contact Methods

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us through the following channels:

• Live Chat: 24/7 direct support, available in Bengali and English
• Email: [email protected]

Our support team will respond to your message as quickly as possible. You can find answers to common questions on the FAQ page.