I think a family member is in trouble — what should I do?

Start by talking to them calmly and offering your support. Then contact 88ami support (live chat or support@88ami.lat) and explain the situation. Our team will review it confidentially.

🛡 Safe Gaming

Our commitment to responsible gaming at 88ami

88ami believes entertainment is best when it is controlled and healthy. Our tools and guidelines keep you safe at all times.

Safe & Responsible Gaming

Why responsible gaming matters

Online gaming can be an enjoyable form of entertainment, but it stays that way only when you play mindfully and within your limits. 88ami always puts the wellbeing and safety of its players first. We believe every player should enjoy entertainment while keeping their budget and time under control.

Gaming is never a solution to financial stress or mental anxiety. If you feel that playing is affecting your normal daily life, you should seek help right away. The 88ami platform offers several protective tools that you can use to keep your gaming habits balanced.

Remember — 88ami is a platform for users aged 21 and above only. Preventing minors from accessing gaming is a responsibility shared by both us and you.

Core principle

Gaming is for entertainment, not a source of income. Increasing your bets to recover lost money is always a risky decision.

Our protective tools

Set deposit limits

Set a maximum daily, weekly, or monthly deposit limit on your account. Once set, the limit takes effect immediately. Increasing a limit requires a cooling-off period; decreasing one takes effect right away.

Time limits & breaks

Take an automatic break after playing for a set amount of time. You can choose a temporary time-out of 24 hours, 72 hours, or 7 days. You will not be able to log in to your account during this period.

Self-exclusion

If you feel a break is not enough, you can close your account for a set period or permanently. When self-exclusion is active, marketing emails are also stopped.

Bet & loss limits

Set a limit on how much you can lose in each session or over a specific period. Once you reach the limit, the system will automatically stop you.

Reality-check messages

If you have been playing for a set amount of time, 88ami will automatically send you a reminder message letting you know how long you have been playing.

Round-the-clock support

For any issue, 88ami's live chat support is available 24/7 in both Bengali and English. You can also email [email protected] directly.

How to recognise warning signs of a problem

If any of the following signs appear in you or someone close to you, you should seek help:

A tendency to place larger bets to recover lost money.
Being unable to stop gaming or repeatedly trying and failing to do so.
Relationships with family, friends, or work suffering because of gaming.
Placing bets beyond your financial means.
Lying or hiding things related to gaming.
Feeling restless or mentally uncomfortable when not gaming.
Prioritising gaming over everyday responsibilities.

Check yourself

Think honestly about your gaming habits. Ask yourself the following questions:

Am I playing beyond my set budget?
Am I playing for entertainment, or trying to make money?
Are my loved ones worried about my gaming?
Am I skipping sleep or meals to play?

If the answer to any one of these is yes, contact the 88ami support team.

How to use the tools

Log In to Your Account

Set your limits

Set deposit, bet, or loss limits. Daily, weekly, or monthly — whichever works best for you.

Take a time-out

If you feel you need a break, set a temporary time-out. No bets or deposits can be made during this period.

Contact support

If any tool is not working or you need further assistance, reach out via live chat or at [email protected].

Mandatory 21+ age limit

88ami is for users aged 21 and above only. We verify age at the time of registration. If there are minors in your household, use parental control software and keep your password secure to prevent them from accessing your account.

If a minor accidentally uses an account, notify the 88ami support team immediately — we will take action right away.

Ways to get help

Do not face gaming problems alone — seek help. The 88ami support team is always here for you.

Live Chat

Live chat support in Bengali and English, 24 hours a day, 7 days a week. Report any issue instantly.

Email Support

Write to [email protected] for anything, including requests for self-exclusion or account closure.

Account Protection

If you want to lock or close your account at any time, the support team will act immediately.

Enjoy the entertainment, within your limits

Enjoy gaming responsibly at 88ami. Browse our game sections and contact support for any questions.

Explore 88ami Casino Play Slots Read FAQ

Common questions about responsible gaming

Log in to your 88ami account and go to the "Responsible Gaming" section from the Settings menu. There you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; a cooling-off period applies when increasing a limit.

Yes. Once the self-exclusion period ends, or through the support team, you can complete a withdrawal. No deposits or bets can be placed while exclusion is active.

Start by talking to them calmly and offering your support. Then contact 88ami support (live chat or [email protected]) and explain the situation. Our team will review it confidentially.

A time-out is a short-term break (from 24 hours up to a few weeks) that ends automatically when the period expires. Self-exclusion is a long-term or permanent option that cannot be reversed before the set period ends once activated.

No. 88ami is for users aged 21 and above only. Age is verified at the time of registration. If a minor creates or uses an account, it will be closed immediately.

Yes. You can view your full transaction and betting history in your account settings. This helps you analyse your own playing patterns and make informed decisions.